COVID-19 is currently causing shipment delays that might affect production times & shipment.

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Frequently Asked Questions

Please check this page before sending in an email--if your question isn't answered here, feel free to shoot us an email to hello@shoptrashqueen.com and we will get back to you as soon as possible

Inquiries via chat or email are typically answered oldest to newest on weekdays.

If you are viewing this page during the COVID-19 pandemic (2019 - 2022) then please also view our COVID-19 FAQ, where we address any additional delays/business interruptions that might be occurring because of this global pandemic. The following questions are our normal, general FAQ, and do not take these special circumstances into account.


It has been (X) amount of time and I don't have my order! What's happening???

This shop is a two person ran business, with most of the duties being completed by myself--this means we need at least 6-10 weeks of production time for each order, and with current COVID-19 and supply chain delays that time can be extended on occasion. We make each piece to order rather than keeping stock in my clothing items as this allows us to have a large range of sizes and types of items without large overhead costs and to keep our prices low. It also greatly helps us to cut down on waste, which is a large problem with many clothing businesses. I think that time is a small price to pay in comparison to a large variety of sizes and prints, but please take this time into account before making your order! 


Do you ship internationally?

Yes! As of right now we ship everywhere but the UK, due to recent Brexit related tax changes. If you have any trouble finding your country at checkout, please send us an email and we'll figure something out for you. 

Customs charges may apply for our international customers however, and we're unable to pay them for you and will not ship using any of the illegal methods that allow you to dodge those fees. We can also not account for VAT, being in the US. Sorry about that! We suggest making orders with a group of friends and splitting these costs so you're able to share some of that burden!
If you're located in the UK and still really want to purchase from us, I'd recommend looking into a shipping service or package forwarding service, like viabox.


Would you consider making (item) in (color)? Would you be able to put (pattern) on another silhouette? 

The chances are that the answer to this question is probably yes! I do custom orders fairly frequently, especially for patreon patrons who know a lot about my processes and have more information in terms of future silhouettes and items. All you have to do is send me an email through our contact page with the subject line "Custom Order" and I will get right to communicating with you on making your vision happen! I also take general shop suggestions, if there's a print that you'd love to see in plus sizes that I don't have for sale currently definitely mention it and I'll take a look! 


So--say I want a custom order. What's the process?

Basically what will happen is you come to me with an idea, I will inform you on how possible it is and the projected price. Then I will mock up images of the item for you to view to make sure it fits your vision and that we agree on color, pattern placement, etc. After you approve it, I will make you a one-time only custom listing and send you a link to that item, which you can just buy like normal any other item you would get in the store. You can put in your shipping information and all that good stuff through there and then get status updates on your order through that method as well. 

Custom orders also generally don't cost any extra--they should cost as much as the item in a similar silhouette would normally. The only extra cost that might occur is if you are asking for original art to be created for the item in question which could add on an extra fee, or if you are wanting special detailing on your item such as a special colored zipper, embroidery, etc. 

There are a few stipulations to custom orders--one being that they are not eligible for cancellations or refunds of any kind. Once the item is put into production, it is going to need to be finished because there is a high likelihood that I won't be able to resell it--as it was custom made for you! 

I also reserve the right to list any of the custom orders I make in my shop for regular purchase--there have been a few times I have made stuff for people (new colorways, old prints on new items) that I feel have been so successful that I listed them in the shop on their own, and you should know going in that this could happen. I suggest bringing it up with me up front if this concept bothers you so we can discuss it individually. 

 

Do you have any promo codes for the shop? 

Currently the only way to get a shop discount is to support us on patreon.

 

 Are you looking for influencers/brand ambassadors?

At the moment we aren't seeking long time brand ambassador projects with promoters, but we have reached out recently for a short one time project--our clothes in exchange for your photos! We usually have some creators in mind up front for this, but occasionally we'll reach out on social media cold for a specific project, so you can always keep an eye out on our accounts for that, and you can also submit one of these applications here to be considered for future projects!

 

 Can I model for you?

We like to work with models in person on shoots for new items or collections, which is sometimes a process that can take a few months as we plan a collection and order new samples. We like to get model's measurements up front and do fittings before the actual day of the shoot, if possible. All of this is much easier when a model is local.

We're currently located in Louisville, KY, so if you're in the area you can apply to model with us here.

 

Can I work with you all?

We are not currently looking to hire out for any position, nor are we taking on interns/volunteers. Myself and my partner do all the work for the shop and we are not looking to expand our team any time soon. We have worked with some friends in the past during rush periods to help with fulfillment and smaller tasks, but we do not have budget or deal in the volume necessary to offer regular part time work or full time positions to anyone.

We also are not currently interested in collaborating with artists for prints or designs--my favorite part of the shop is doing our artwork and we're not interested in contracting any of that out. Despite all my goals for the brand in terms of inclusivity and accessibility, Trash Queen is still very much a personal art project for me, and our collections are often fueled by my personal experiences or things I feel deeply about, so please keep that in mind & be respectful!

If we were to change our mind about that sometime in the future we would ultimately prefer to reach out to an artist ourselves to discuss some kind of collaboration, and not to be solicited by artists in this way. Thank you!

 

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