COVID-19 Updates & FAQ

Due to COVID-19, we are working through various interruptions and delays to our business. We are still taking orders, making orders, and shipping orders, but we have suppliers that are going through the same issues who might have reduced work forces, extended production times, and all of the shipping methods available to us here in the US are experiencing various delays. Please check out the questions below and follow us on social media (especially twitter) for more information and updates. If your question isn't answered here or you have a specific question about your order, feel free to shoot me an email through our contact page and I will get back to you within 24 hours!

Are you still accepting orders?

100%! Though we are delayed in some respects, we're still fully open for business!

Are you still shipping orders?

Yes, to everywhere that is still accepting packages! I know that we've still been shipping all US and international orders during this time (we usually ship batches once a week on the weekend) and haven't seen anyone having trouble receiving anything from us, though some tracking and delivery times have been delayed.

How will I know if my order is delayed?ย 

Right now, we often don't know if an order is going to be delayed until it already has been--we're having the same issues customers are with our tracking numbers for supply shipments being unreliable/out of date, and that means that sometimes our shipping estimates can be unsure. Most of our latest orders (April onwards) still look to be on schedule or only slightly behind schedule based on our normal production times (4-6 weeks). If your order is later than that, please reach out to us via email or our chat service and we can get you more information!

Do you all have a customer service team?

For anyone who is unaware, this is a single person run business (with occasional help from my girlfriend, Alison) so all updates and communication is being done by me, Paige. I'm also the one working on all orders. I'm super dedicated about giving people updates and answering all communication we receive from you all, but if you've been unable to reach us through social media I'd really encourage you to send us an email or put a message in our chat service -- there isn't a bot who answers you, you'll be speaking directly to me as long as I'm online and available. If I'm not, the system will ask for your email to send me a message and I'll get back to you ASAP. If you don't feel like leaving an email, you can also come back to the site later to check for a response, but leaving an email is the most reliable way to make sure you see our response.

Are you all still handling returns/exchanges?ย 

Absolutely, though with more care than normal. If you have any reason to believe you are sick, please let us know before returning your package so we can properly sterilize the returns before handling them. I'm a disabled creator who is immunocompromised and have been sheltering in place since mid-March to protect myself. That goes for you all as well--I know our household is safe and virus free, and that we are doing everything we can to keep things that way, so you can be reassured while receiving anything from us.

How can I stay updated as the COVID-19 situation changes?

Any major updates will be announced on all our main social media accounts (instagram, facebook, tumblr, twitter) but twitter is really the best place to go for the most current news since it's the quickest for us to update.

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