Should you have any issues with your order, please email me at email@example.com within 5 days of receiving your order. I cannot offer refunds at this time, but will offer exchanges to accommodate fit issues--as it's hella important to me that your stuff fits you! When you purchase from Trash Queen, make sure you triple check the size charts and the information in the listing to make sure you understand the way an item fits, the materials it's made out of, and all that good stuff! :3
Due to the small size of this business, we unfortunately cannot offer refunds at this time. Purchasing from Trash Queen means you are supporting an extremely small business, and the majority of the money from your order goes to the cost of materials--one of my main goals with this business was to make cool stuff and keep it all affordable, but keeping it as cheap as possible comes at this cost. Regardless, feel free to message me about any issues with your order, and we will try to work something out.
Because a large portion of my enthusiasm for making and selling clothes is helping people of all sizes find things that make them look good and feel awesome, making sure that your order fits you is extremely important to me. I suggest studying both the size chart and the accompanying item description for more information on sizing before buying, and making sure that you are using your current measurements while shopping online to ensure the most accurate results possible.
If you do happen to order something and it doesn't fit correctly, please message me and we will work out an exchange, either for a different size in the same product or a new product that you think might fit you better.
To start an exchange, email me with your concerns at firstname.lastname@example.org within 5 days of receiving your order. We cannot accept requests for refunds, but can accommodate most exchanges if contacted within the aforementioned 5 day window.
After contacting us, you have another 5 days to pack up the item and ship it back to us--I will give you the appropriate shipping address for your item VIA email. I will then ship out your replacement item as soon as it is ready, and will give you updates along the way if you ask for them! A warning though--exchanges for items not currently carried in stock may incur another 4-6 week production period, so please plan accordingly.
Unfortunately, due to the small size of my business, I cannot accept cancellations made more than 12 hours after initial purchase. Often times I have already used the money from your order to buy the supplies for it to be made at that point, in an attempt to get you your products as quickly as humanly possible, which makes a full refund impossible.
Custom orders cannot be canceled under any sort of time frame, as we have already worked together over a period of time to make sure that your order is what you're wanting and the order is specifically tailored to your needs and cannot be restocked for sale like a normal item would be.